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Delete your Rackd data

Rackd has no account or sign-up. Use the steps below to clear device data and request deletion of anything on our servers linked to your app ID.

Quick answer

In the app: Settings → Delete my data. To delete server-side usage data, email privacy@getrackd.co.uk with the App ID from Settings. We respond within 30 days.

1. Delete data on your phone

  1. Open Rackd.
  2. Go to Settings.
  3. Tap Delete my data and confirm.

That clears your listing history and AI consent stored on the device. Uninstalling the app also removes on-device history.

2. Request deletion of server data

We may hold a small amount of data linked only to your anonymous App ID (for example free-listing usage and subscription status). It is not your name, email or Google/Apple account.

  1. In Rackd → Settings, find App ID (long-press the version footer to copy it if needed).
  2. Email privacy@getrackd.co.uk with subject “Delete my Rackd data” and paste that App ID.
  3. We will delete data linked to that ID and confirm within 30 days.

What we cannot delete by App ID

Anonymous item statistics (brand, category, sold price, and similar) are not linked to your App ID, so they cannot be traced back to you or removed as “your” record. Photos are not kept on our server after a listing is written. Full detail: Privacy policy.

Subscriptions

Cancelling Rackd Pro is done in the store that billed you (App Store or Google Play), not by deleting data. On Android: Google Play → Payments & subscriptions → Subscriptions.